Entity

Callback

A callback is a return visit to a job site to address an issue from a previous job, distinct from a new job because it represents rework on prior work.

Products that process this

Here are products that process callbacks.

All of our products are designed to provide value to one person in your company each time it runs. Here are products that run off of a callback.

PR-2089

Return Trace

for the service manager

When a repair job closes at a place the team has already visited recently, Return Trace notices the repeat. It checks whether the same kind of work happened at that location inside a window the Service Manager sets. When it finds a match, it links the new job back to the original one. Then it builds a one-page brief on what most likely caused the repeat: the location's recent service history, which technicians worked it during that stretch, how old the affected equipment is, and whether a repair quote was offered and turned down. The Service Manager reads the brief and records what they are going to do about it. They might coach the tech, change a program, send a replacement quote, or call the customer. When the field management system is connected, that decision is written straight back onto the original job.

72 rivets / callbackOpen →