Entity

Review

A review is an online customer review on a platform such as Google, Yelp, or Facebook, with a source, rating, text content, and response status.

Products that process this

Here are products that process reviews.

All of our products are designed to provide value to one person in your company each time it runs. Here are products that run off of a review.

PR-8057

Review Refinery

for the marketing coordinator

The Marketing Coordinator wants to know how the company compares to the shops down the road. With Review Refinery, the answer is already waiting. Competitors and review sites like Google, Yelp, and Facebook are selected once. After that, new public reviews are collected automatically as they are posted. Review Refinery captures each competitor review and displays it alongside the company's own reviews in a single place. Star ratings, review volume, and recurring customer feedback themes are shown side by side for every tracked competitor. The Marketing Coordinator is left with a current view of how the company's reputation compares across the local market.

3 rivets / reviewOpen →

PR-8056

Review Responder

for the marketing coordinator

When a customer leaves a new review, the Marketing Coordinator sees it arrive in Review Responder with the rating, review text, reviewer, and business location already attached. It drafts a reply that follows the company's brand voice and review platform requirements, including technician names or service details when they are mentioned in the review. Replies to positive reviews can be automatically posted. Lower-rated reviews are placed in an approval queue, where the Marketing Coordinator can review, edit, rewrite, approve, or dismiss the response before it is published. Every review and reply is saved to the reviews dashboard. The Marketing Coordinator gets a complete record of customer feedback by rating, customer, location, and related job when available.

24 rivets / reviewOpen →