Entity

Service Agreement

A service agreement is a formal operational agreement, typically commercial, that governs which locations and equipment are covered, what services are included, response-time commitments, and pricing terms for a specific customer.

Products that process this

Here are products that process service agreements.

All of our products are designed to provide value to one person in your company each time it runs. Here are products that run off of a service agreement.

PR-4104

Renew Alert

for the membership coordinator

Each morning, Renew Alert checks the agreement book and finds every service agreement coming up for renewal. For each one, it pulls the customer's history together and drafts two or three talking points for the call: how long they have been a member, the visits they have had against the visits they are owed, the equipment on file, and anything from recent service worth mentioning. The brief is waiting in the Membership Coordinator's queue when they sit down. They read it in a couple of minutes and call the customer, working from the talking points. After the call they mark how it went.

90 rivets / service agreementOpen →