PR-8001 · Live
Review Requestor
When a job wraps up, Review Requestor asks the customer for a review without the Marketing Coordinator lifting a finger. It sends a branded text or email a few hours after the work is done, with a link to a simple one-to-five star page. Happy customers go straight to the company's public review profile to post. Customers who rate low land on a private "Tell us what went wrong" form instead, and that form still leaves a visible link they can use to post publicly if they want. Every rating and comment is saved with the job attached, so the Marketing Coordinator sees the whole picture on one dashboard.
The promise
The Marketing Coordinator opens her morning to a steady stream of new reviews that asked for themselves, each one tied to the job that earned it. The drafting, the deciding who to ask, and the logging are already handled, without her chasing a single customer or checking the public profile by hand to find out how the week went. The minutes that used to go to the ask now go to the reviews that need a real reply and the customers worth a personal call.
How it works
The path from input to value.
- 01
Ask after the job
A few hours after a job is completed, Review Requestor sends the customer a branded text or email with a link to a one-to-five star rating page. Jobs that should not be asked, like recalls, callbacks, or customers asked recently, are filtered out automatically.
- 02
Route by the rating
Customers who rate at or above the threshold are sent to the company's public review profile to post. Customers who rate below it land on a private feedback form that still shows a visible link to post publicly if they choose.
- 03
Save every outcome
Each rating, comment, and result is saved with the job attached and shows up on the Marketing Coordinator's reviews dashboard.
- 04
Collect outside the job flow
A stable share link lets her gather reviews from customers who did not come through a completed job, using the same rating page and routing.
The day before. The day after.
Same moments. Lived differently.
She opens Google across three locations to see if any new reviews landed overnight. One is a one-star with no warning, posted at 9 PM the night before.
8:00 AMShe opens one dashboard. Nine reviews came in overnight, each tied to its job. A low rating from yesterday is sitting in the private form, not on Google, with a note about what went wrong.
8:00 AMBefore
She opens Google across three locations to see if any new reviews landed overnight. One is a one-star with no warning, posted at 9 PM the night before.
After
She opens one dashboard. Nine reviews came in overnight, each tied to its job. A low rating from yesterday is sitting in the private form, not on Google, with a note about what went wrong.
Between other work she tries to send a few review requests by hand, copying customer numbers out of the FSM, writing a message, and noting who she already asked. She gets through six before something else pulls her away.
11:30 AMNothing to send by hand. Every eligible job from the morning already has its request out, timed a few hours after the work finished.
11:30 AMBefore
Between other work she tries to send a few review requests by hand, copying customer numbers out of the FSM, writing a message, and noting who she already asked. She gets through six before something else pulls her away.
After
Nothing to send by hand. Every eligible job from the morning already has its request out, timed a few hours after the work finished.
A technician mentions a customer who was thrilled, but the job closed two days ago and the moment to ask has passed.
2:00 PMThe thrilled customer the technician mentioned already got asked and already posted publicly; it is on the dashboard.
2:00 PMBefore
A technician mentions a customer who was thrilled, but the job closed two days ago and the moment to ask has passed.
After
The thrilled customer the technician mentioned already got asked and already posted publicly; it is on the dashboard.
She drafts a reply to the morning's one-star, with no private heads-up and no chance to fix it first.
4:45 PMShe spends the late afternoon on two recovery calls and three thoughtful public replies, the work that actually needs a person.
4:45 PMBefore
She drafts a reply to the morning's one-star, with no private heads-up and no chance to fix it first.
After
She spends the late afternoon on two recovery calls and three thoughtful public replies, the work that actually needs a person.
What it doesn’t do
The edges we drew on purpose.
A product that tries to do everything ends up doing nothing well. Here’s what we left out, and why we don’t feel bad about it.
- ×Does not write or post replies to public reviews.
- ×Does not analyze sentiment, surface themes, or report trends across reviews.
- ×Does not read, scrape, or benchmark competitor reviews.
- ×Does not hide, filter, or block reviews; the low-rating path always keeps a visible link to post publicly.
- ×Does not pick and choose which customers get asked; every eligible job is asked.