PR-2284 · Live
Service Coach
When a piece of equipment is acting up, the technician opens Service Coach at the equipment and picks the component that needs a look. Service Coach walks through the right readings and checks for that equipment, one step at a time. It records each readout as the technician enters it. Once the readings are in, it gives back a clear recommendation on what to do next. That recommendation comes with plain cost framing the technician can use right there with the customer. The readouts and the recommendation are saved for the office, so the quote is built from what the technician actually found. When the FSM is connected, Service Coach already knows the equipment's make, model, and age. It opens to the right diagnostic and writes everything back to the job on its own.
The promise
On every diagnosis, the technician has the right test sequence and specs already on their screen, and the repair recommendation is one set of readings away. When it lands, the repair-or-replace call comes with cost framing ready for the customer standing right there. The technician does not have to hold every make's specs in their head or write the whole thing up later from the truck. The time that used to go to looking things up and documenting goes back to the fix and the customer.
How it works
The path from input to value.
- 01
Open it at the equipment
The technician opens Service Coach at the equipment and picks the component to diagnose. When the FSM is connected, it opens straight to the diagnostic for that make, model, and age.
- 02
Follow the readings
Service Coach walks through the right readings and checks for that equipment, one step at a time, and records each readout as it goes in.
- 03
Get the recommendation
It compares the readouts against the rated thresholds for that equipment and gives back a clear recommendation, with cost framing for the customer conversation.
- 04
Hand it to the office
The readouts and the recommendation are saved for the office. With the FSM connected, they are written back to the job automatically.
The day before. The day after.
Same moments. Lived differently.
The condenser is running hot. The technician pulls amps and works the diagnostic from memory, pausing to recall what the reading should be on this model.
9:15 AMThe condenser is running hot. The technician opens Service Coach, already on the right diagnostic for the unit, and enters the amp reading as prompted.
9:15 AMBefore
The condenser is running hot. The technician pulls amps and works the diagnostic from memory, pausing to recall what the reading should be on this model.
After
The condenser is running hot. The technician opens Service Coach, already on the right diagnostic for the unit, and enters the amp reading as prompted.
At the kitchen table, the technician lays out repair options and a replacement quote, building the cost talk on the fly from memory of the pricing tiers.
10:00 AMService Coach checks the readings against the rated thresholds and shows the recommendation, with cost framing ready for the customer.
10:00 AMBefore
At the kitchen table, the technician lays out repair options and a replacement quote, building the cost talk on the fly from memory of the pricing tiers.
After
Service Coach checks the readings against the rated thresholds and shows the recommendation, with cost framing ready for the customer.
Lunch in the cab. The technician writes up the morning's diagnostic from the truck, photos and amp readings, before the details blur.
12:30 PMAt the kitchen table, the options and the costs are already laid out, so the technician walks the customer through them while everything is fresh.
12:30 PMBefore
Lunch in the cab. The technician writes up the morning's diagnostic from the truck, photos and amp readings, before the details blur.
After
At the kitchen table, the options and the costs are already laid out, so the technician walks the customer through them while everything is fresh.
What it doesn’t do
The edges we drew on purpose.
A product that tries to do everything ends up doing nothing well. Here’s what we left out, and why we don’t feel bad about it.
- ×Building or sending the customer estimate or quote
- ×Ordering parts or checking parts availability
- ×Scheduling the repair or the replacement visit
- ×Taking the readings or connecting to test instruments